Citizen-centric, outcome-oriented service design isn’t a buzzword — it’s a quiet revolution in how we think about government. When we design services that truly work for people — not for processes — we elevate public trust, drive efficiency, and prove that technology can be a force for good.
That’s the promise of modern product management in government: human-centered, data-informed, and mission-driven.
We’re letting the craziest of us to run the asylum. We’re allowing huge corporations to get free money from our taxes while they could borrow money with literary 0% interest rate. We still put on a pedestal people that benefit from a highly uncorrelated relationship between value-added through work and profit sharing.
This book is a genuine face to face with Guy, sitting on the beach, listening to the waves and his voice telling his life story as is. No filter, no excuses, no holding back.
Reacting as understanding the moment, being present, is all you get.
The mother turned back towards me and asked: “Did you just said to your son to girl up?”